Return and Exchange Instructions
Cancellation
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Returns (if applicable)
We accept return of products.
Customers have the right to apply for a return within 14 days after the receipt of the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Shipping fee
First, you will be responsible for paying your own shipping costs for the returned items. Secondly, the transportation costs we actually paid to deliver the items cannot be refunded, and it will be deducted from your refund. Special note: Please consult with us before deciding how to return the goods
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Restocking fee might be charged to the consumers for the return of a product.
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at jarseneault17@hotmail.com
Exchanging (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us a request together with a photo or video of the product to: jarseneault17@hotmail.com
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Conditions that you can't refund
(1) If you inform us after the order was shipped, you can't cancel the order or apply for a refund. You could return to products to us and get a refund.
(2) If you think the product you receive is defective or damaged but refuse to take a photo or video to describe the problem, you can't apply for refund.
